This privacy policy explains how Summer Infant handles information submitted through the website. The policy applies to inquiry forms, contact requests, search interactions, and messages about baby textile, nursery, travel, bath, feeding, and toddler care products.
When you submit a request, we may collect your name, email address, phone number, country, family role or company name, product interest, and message. If you use the search function, the search term may be processed to show relevant site content. We do not ask for sensitive child information, medical details, payment card data, or unnecessary personal identifiers through the general inquiry form.
Submitted information is used to respond to your request, clarify product stage needs, provide category guidance, and improve the usefulness of the website. For example, if you ask about newborn sleep textiles, we may use the details you provide to distinguish between swaddles, blankets, crib textiles, and related nursery comfort items. If you contact us as a retailer, we may use your message to organize a practical product shortlist.
We do not sell inquiry details. Information may be shared with service providers who help operate the website, process messages, or deliver support, but only for those purposes. We keep inquiry information for as long as needed to answer the request, maintain business records, and improve support quality, unless a longer period is required by law.
The website may use basic cookies or analytics tools to understand page performance and improve navigation. These tools should be used in a limited way and should not replace the direct information you choose to provide when asking for product help.
You may contact us to request correction or deletion of inquiry information when applicable. You may also choose not to submit optional fields. If you do not provide enough detail, the response may be more general, but we will still try to help based on the information available.